Service 02

The right platform for your business. Not the loudest one.

We evaluate every major AI customer service platform against your specific requirements. You get an unbiased recommendation backed by data, not vendor relationships.

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Platforms we evaluate

We stay current on every major AI support platform so you don't have to. Here's a sample of what we assess:

Zendesk AI

Enterprise-grade, deep integrations

Intercom Fin

Conversational AI, product-led

Ada

Purpose-built AI customer service

Freshdesk Freddy

SMB-friendly, growing AI suite

Salesforce Einstein

CRM-native, enterprise AI

Custom / Open Source

LLM-based, fully customizable

What we deliver

Requirements Matrix

Your must-haves, nice-to-haves, and dealbreakers mapped against each platform's actual capabilities. No marketing fluff.

Pricing Breakdown

True cost comparison including per-resolution fees, seat costs, and hidden charges. We've seen the contracts you haven't.

Integration Assessment

How each platform connects with your existing CRM, helpdesk, knowledge base, and internal tools. We test, not assume.

Final Recommendation

A clear, ranked recommendation with reasoning. Plus a negotiation strategy to get the best possible terms from your chosen vendor.

How it works

01

Requirements Workshop

We work with your team to define exact requirements, constraints, and success criteria. Takes 1-2 sessions.

02

Platform Evaluation

We test platforms against your requirements, run demos, and analyze pricing. Deep technical evaluation, not just feature lists.

03

Recommendation Report

You get a comprehensive comparison report with our ranked recommendation and implementation timeline for the winning platform.

Stop comparing features. Start comparing fit.

Let us do the platform research so you can make a confident decision backed by real analysis.

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